Preventative Services: What are they and where's the Value?

Preventative Maintenance (PM) recognizes the normal wear mechanisms that over time
will begin to affect your system performance, and preemptively deals with them to
minimize their impact on your sample load. In other words, the failures that would affect
you on their own time-table are mostly removed according to your schedule by setting
up a PM visit.

GC's, LC's and Mass Spectrometers all have failure modes that relate to maintenance.
Some of them are not obvious and I find their symptoms will often lead a user to pursue
many avenues to resolve the symptom, sometimes without ever dealing with the source
causes. This translates to a lot of frustration and wasted time and money!

In the big picture, preventative maintenance takes out the main players in the wear game
and renews the system to the way it should be. Having a skilled person perform it also
brings their experience to your instrument so that any other issues that are presenting
can be recognized and dealt with as well.

GLTS has set PM procedures for dealing with the various instruments, with checklists
and basic criteria requirements showing key testing spec's. Let me know if you have
any questions, I'd be glad to discuss Preventative Maintenance with you.

    Repair Services

When a GC, LC or Mass Spectrometer is intermittent or non-functional, customers are
looking for timely and thorough service at a reasonable price - that is my definition of
Customer Service Value. GLTS offers both Onsite Service and Bench Repair.

Onsite Service is the most common response that customers want. In many cases an
instrument is best serviced in situ for timeliness reasons; where environmental and
supply issues be accounted for, or where the moving of the equipment is undesirable.
Typically GLTS customers experience a two day or less onsite response.

Bench Repair is another option for modular systems where the item is shipped to me
for service and I send it back in a negotiated time frame. The hourly service rate is
lower and the travel charge is replaced with a lower return shipping charge.

Got Questions? Another goal of mine is to offer timely and helpful information to
customers who have questions related to the operation of their instrument or a service
issue. Feel free to call me with such issues and I would be glad to give advice as I'm
able to.

                                     (248) 978-5845