Repair Services

When a GC, LC or Mass Spectrometer is intermittent or non-functional, customers are
looking for timely and thorough service at a reasonable price - that is my definition of
Customer Service Value. GLTS offers both Onsite Service and Bench Repair.

Onsite Service is the most common response that customers want. In many cases an
instrument is best serviced in situ for timeliness reasons; where environmental and supply
issues can play a part, or where the moving of the equipment is undesirable. Typically my
customers experience a two day or less onsite response.

Bench Repair is another option for modular systems where the item is shipped to me for
service and I send it back in a negotiated time frame. The hourly service rate is lower and
the travel charge is replaced with a lower return shipping charge.

Got Questions? Another goal of mine is to offer timely and helpful information to
customers who have questions related to the operation of their instrument or a service
issue. Feel free to call me with such issues and I would be glad to give advice as I'm
able to.

                                     (248) 978-5845